Frequently Asked Questions
How long does production take?
Most DARSEN pieces are handcrafted within 7–14 business days before dispatch.
Do you ship internationally?
Yes, DARSEN ships internationally to available destinations.
How much is shipping?
Shipping is free on orders over USD $300. A flat USD $20 shipping fee applies to orders below $300.
Are DARSEN products made to order?
Many DARSEN products are made to order and handcrafted specifically for each customer.
Can made-to-order products be returned?
Made-to-order and personalized items are generally non-returnable unless they arrive damaged, defective, or incorrect.
How can I choose the correct size?
Please review the size guide on the product page. You may also contact us before ordering for sizing assistance.
Will the leather look exactly the same as the photographs?
Natural leather can have slight variations in grain, texture, tone, and markings. These are natural characteristics and are not considered defects.
Can I cancel my order?
Orders may be cancelled within 24 hours, provided production has not started.
How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email with tracking information.
How can I contact DARSEN?
Please use our Contact Us page or email as at info@darsen.co our customer care team.